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Privacy Notice

Introduction

This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain.

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The General Data Protection Regulation (GDPR) seeks to protect and enhance the rights of data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU. It should be noted that GDPR does not apply to information already in the public domain.

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Lymphoedema Training Academy Ltd is pleased to provide the following Privacy Notice:

 

Personal Data

Lymphoedema Training Academy Ltd uses the information collected from you for training records, make telephone contact and to email you information which Lymphoedema Training Academy Ltd believes may be of interest to you and your business. When you make initial contact, you consent to Lymphoedema Training Academy Ltd maintaining a dialogue with you until you either opt out (which you can do at any stage), or we decide to desist in promoting our services.

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Some personal data may be collected about you from the forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to personally identifying information like Internet Protocol (IP) addresses.  Lymphoedema Training Academy Ltd may from time to time use such information to identify its visitors.  Lymphoedema Training Academy Ltd may also collect statistics about the behaviour of visitors to its website.

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Lymphoedema Training Academy Ltd website uses cookies, which is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns.  lymph.org.uk uses cookies to help Lymphoedema Training Academy Ltd identify and track visitors and their website access preferences.  Lymphoedema Training Academy Ltd website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Lymphoedema Training Academy Ltd website.

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Any information Lymphoedema Training Academy Ltd holds about you and your business encompasses all the details we hold about you and any sales transactions including any third-party information we have obtained about you from public sources.

Lymphoedema Training Academy Ltd will only collect the information needed so that it can provide you with a training service, we do not sell or broker your data.

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Legal basis for processing any personal data

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To meet Lymphoedema Training Academy Ltd contractual obligations to therapists and to also respond to marketing enquiries.

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Legitimate interests pursued by Lymphoedema Training Academy Ltd.

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To promote the training and marketing services offered by Lymphoedema Training Academy Ltd and/or to market the services and/or products offered by Lymphoedema Training Academy Ltd existing therapists.

 

Consent

Through agreeing to this privacy notice you are consenting to Lymphoedema Training Academy Ltd processing your personal data for the purposes outlined. You can withdraw consent at any time by emailing admin@lymph.org.uk or writing to us, see last section for full contact details.

 

Disclosure

Lymphoedema Training Academy Ltd may on occasions pass your Personal Information to third parties exclusively to process work on its behalf (ie accountant). Lymphoedema Training Academy Ltd requires these parties to agree to process this information based on our instructions and requirements consistent with this Privacy Notice and GDPR.

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Lymphoedema Training Academy Ltd does not broker or pass on information gained from your engagement with the Academy without your consent. However, Lymphoedema Training Academy Ltd may disclose your Personal Information to meet legal obligations, regulations, or valid governmental request. The agency may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property, or safety of Lymphoedema Training Academy Ltd, its clients and/or the wider community.

 

Retention Policy

Lymphoedema Training Academy Ltd will process personal data during the duration of any contract and will continue to store only the personal data needed for seven years after the contract has expired to meet any legal obligations. After five years any personal data not needed will be deleted.

 

Data storage

Data is password protected and held securely by Microsoft 365 who meet the requirements of GDPR.  We do not keep physical files.​

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Your rights as a data subject:

At any point whilst Lymphoedema Training Academy Ltd is in possession of or processing your personal data, all data subjects have the following rights:

  • Right of access – you have the right to request a copy of the information that we hold about you.

  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.

  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.

  • Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.

  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.

  • Right to object – you have the right to object to certain types of processing such as direct marketing.

  • Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.

 

If Lymphoedema Training Academy Ltd refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge.

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Lymphoedema Training Academy Ltd at your request can confirm what information it holds about you and how it is processed

You can request the following information:

  • Identity the contact details of the person or organisation (Lymphoedema Training Academy Ltd) that has determined how and why to process your data.

  • Contact details of the data protection officer, where applicable.

  • The purpose of the processing as well as the legal basis for processing.

  • If the processing is based on the legitimate interests of Lymphoedema Training Academy Ltd or a third party such as one of its clients, information about those interests.

  • The categories of personal data collected, stored, and processed.

  • Recipient(s) or categories of recipients that the data is/will be disclosed to.

  • How long the data will be stored.

  • Details of your rights to correct, erase, restrict or object to such processing.

  • Information about your right to withdraw consent at any time.

  • How to lodge a complaint with the supervisory authority (Data Protection Regulator).

  • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.

  • The source of personal data if it wasn’t collected directly from you.

  • Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

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To access what personal data is held, identification will be required.

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Lymphoedema Training Academy Ltd will accept the following forms of ID when information on your personal data is requested: a copy of your national ID card, driving license, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If Lymphoedema Training Academy Ltd is dissatisfied with the quality, further information may be sought before personal data can be released.

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All requests should be made to business@lymph.org.uk or by phoning +44 (0)300 180 0122 or writing to us at the address further below:

Lymphoedema Training Academy Ltd, The Mortimer Suite, Third Floor, Stafford Education & Enterprise Park, Weston Road, Stafford ST18 0BF

 

Complaints

If you wish to make a complaint about how your personal data is being processed by Lymphoedema Training Academy Ltd, you have the right to complain to Jane Wigg, the CEO. If you do not get a response within 30 days, you can complain to the Data Protection Regulator.

 

The details for each of these contacts are:

Attention of Jane Wigg CEO, Lymphoedema Training Academy Ltd, The Mortimer Suite, Third Floor, Stafford Education & Enterprise Park, Weston Road, Stafford ST18 0BF

Telephone +44 (0)300 180 0122 or email business@lymph.org.uk

 

Data Protection Regulator

Information Commissions Office

Live chat:  https://ico.org.uk/concerns/

Telephone +44 (0)303 123 1113

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